April 20 2020
So now you know the first two steps (see parts one and two) in dealing with an agitated person who visits your real estate office. You're aware of how to identify an angry person from a distance, and the non-verbal tricks that can help you de-escalate the situation.
Now, let's talk about verbal strategy. What do you say to an upset individual to defray a tense situation? Watch this week's episode of "Real Answers" to find out. In the video above, you'll learn:
Next week: Learn the next steps for defusing the situation with your upset office visitor.